ezMobile(SAMSUNG) - Support

Review of ezMobile for Samsung Devices

ezMobile is a mobile remote support solution designed specifically for Samsung devices. It allows mobile service operators to address customer issues related to Android devices in real time through remote access. With the ezMobile app installed, support can be provided to customers whenever necessary.

Please note: This application is exclusively available for Samsung mobile devices.

Key Features:

• Mobile Screen Control: Enables real-time remote control of the customer's mobile device to resolve issues effectively.
• Live Chat: Facilitates communication with customers during the remote support session.
• File Transfer: Allows customers to send files stored on their devices directly to the support agent.
• Drawing Tool: Provides the capability to annotate the customer’s mobile screen, enhancing guidance during support sessions.
• Access Code Security: Remote support can only be initiated once a customer has received an access code from the service operator, ensuring secure interactions.

User Guide:

1. Install 'ezMobile(Samsung)' from Google Play.
2. Input the 6-digit access code and touch the OK button.
3. Begin remote support with the operator.
4. Close the application upon completion of the session.